FAQs.

Find answers to your questions about Creative Connection.
About us & what we do
What’s different about Creative Connection?

Creative Connection isn’t just an art class. Creative Connection offers counselling sessions for teens, tweens and children with a Level 3 Master Counsellor. We explore emotional understanding through artistic expression. And we make it fun.

What services and programs are on offer?

We provide a comprehensive range of support, including one-on-one psychological therapy, full cognitive assessments, and term-long creative counselling group programs. Whether you need diagnostic clarity or group-based emotional literacy building, our research-driven services are tailored to children, tweens, teens, and adults.

What is emotional literacy?

Emotional literacy is the ability to identify, understand, and appropriately express your feelings. Championed by psychologist Daniel Goleman (author of Emotional Intelligence), it is a critical foundation for resilience, healthy relationships, and lifelong mental wellbeing.

What happens in each session?

In every session, we talk about emotions. That is, naming and describing how we are feeling. We discuss how the feeling looks, feels, and sounds. We also talk about what to do when we feel a negative emotion. From there, the session is guided by the group’s open conversation as we create artwork. And most importantly, every session helps build emotional literacy.

Who takes the sessions?

Our Founder, Jen Ryan, is a Level 3 Master Counsellor and guides every session. Jen holds a Master's in Education, a Bachelor of Arts in Photography, a Graduate Diploma in Education, and a Bachelor of Business. She is also a registered teacher with a Blue Card, NDIS Clearance Card and First Aid Certificate.

At what age can you start attending sessions?

Our individual psychology and cognitive assessment services are available for all ages, including adults. For our group creative programs, children need to be able to sit, listen, and engage, so around 5 to 6 years of age is a great time to start. Our general age brackets for groups are:

  • Children: 5–8 years
  • Tweens: 9–13 years
  • Teens: 13–18 years
About our services and programs
What programs do you offer?

We offer four different programs:

  1. Comprehensive Cognitive Assessments (Conducted by our Psychologist).
  2. One-on-One Individual Therapy (Personalised psychological support or creative counselling).
  3. Group Creative Counselling: Our 8-week group creative counselling program.
What topics do you cover in the group programs?

We cultivate an open, safe, and non-judgmental environment. Each week focuses on a different emotional or wellbeing topic. Common themes include navigating worry, positive self-talk, body image, healthy friendships, communication, and gratitude.

Where are we located?

Our welcoming clinic and art studio is located at 18 Blandford Street, The Grange, on the north side of Brisbane. Free parking is available behind the clinic or on the street.

Do parents stay during the session?

For individual assessments and psychology sessions, parent involvement depends on the child's age and specific needs. For our group programs, we encourage parents to drop and go, as participants often feel more comfortable sharing openly with their peers when parents aren't in the room. However, you are always welcome to wait in our comfortable waiting area.

Do I need to book?

Yes, bookings are essential for all assessments, individual therapy sessions, and group programs.

Do you offer bespoke sessions for schools or teams?

Absolutely. We offer tailored psycho-educational and team-building sessions for schools and organisations. Simply get in touch to discuss your specific needs.

Payment & Refunds
Can I claim services through the National Disability Insurance Scheme (NDIS)?

Yes. Many of our services, including creative counselling, psychological therapy, and cognitive assessments, are claimable for self-managed and plan-managed NDIS participants. Please contact our team to request NDIS-approved invoicing.

Do I need to pay the total fee upfront?

For our group programs, upfront enrolment is required to secure your spot. For individual psychology sessions and cognitive assessments, specific payment structures and deposit requirements will be outlined during your intake process.

Are your services covered by private health insurance?

Yes, many of our psychological services and cognitive assessments may be eligible for a rebate under your private health insurance. Because rebates depend entirely on your specific health fund and level of cover, we highly recommend contacting your provider directly to assess your eligibility before booking. We will provide you with the necessary itemised invoices to make your claim.

Have a different question?
We can’t wait to talk to you about how we can help your child grow their emotional wellbeing.
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